Privacy Policy

Effective Date: January 1, 2020

Last Updated: March 15, 2026

CasaSakura ("CasaSakura," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit https://www.casasakura.com

or contact us regarding resort inquiries, bookings, reservations, and related services.

1. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide Directly

When you contact us by email, phone, messaging platform, social media, Airbnb, GCash-related payment communication, or other booking and inquiry channels, we may collect:

• Full name
• Email address
• Phone number
• Booking details, such as preferred dates, number of guests, event type, and special requests
• Payment details needed to confirm or reconcile payment
• Transaction reference details
• Any other information you choose to provide in your inquiry or communication

B. Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages viewed
• Date and time of visits
• Basic website usage, analytics, and performance data

C. Reviews, Testimonials, and User Content

If you submit a testimonial, review, message, photo, or other content to us, we may collect and use that information for customer service, operations, or promotional purposes, subject to applicable law.

2. How We Use Your Information

We may use your personal information to:

• Respond to inquiries and booking requests
• Confirm reservations and guest stays
• Process or verify payments
• Communicate before, during, and after a booking
• Provide customer support
• Improve our website, services, and guest experience
• Monitor website traffic and marketing performance
• Maintain security and prevent fraud, abuse, or unauthorized activity
• Comply with legal and regulatory obligations
• Send service-related communications
• Send promotional or marketing communications where permitted by law

3. Legal Basis for Processing

Where applicable, we process personal data based on:

• Your consent
• The need to take steps at your request before entering into a booking arrangement
• Performance of a contract or service arrangement
• Our legitimate business interests, including operating, securing, and improving our website and services
• Compliance with legal obligations

4. Analytics, Marketing Tools, and Website Technologies

Our website may use analytics and marketing technologies, including tools such as Google Analytics and Meta Pixel, to help us understand website traffic, visitor behavior, ad effectiveness, and site performance.

These technologies may collect information such as:

• IP address
• Device and browser information
• Pages visited
• Time spent on pages
• Referral source
• Interactions with website content

We use this information to improve the website, measure marketing performance, and better understand user engagement.

Because you confirmed the site uses analytics or marketing technologies, this Privacy Policy reflects that use. If your website later changes how these tools work, this section should be updated accordingly.

5. Payments and Booking Platforms

If you make a reservation or payment through us, we may process payment-related information as needed to confirm your booking and maintain transaction records.

Payments may be made through:

• Airbnb
• GCash

When payments are made through third-party platforms such as Airbnb or GCash, your information may also be collected and processed by those third parties under their own privacy policies and terms. We do not control how those third parties collect, use, or store your information once you use their services.

We may collect or retain limited payment-related information such as:

• Payor name
• Booking name
• Payment amount
• Payment date
• Transaction or reference number
• Booking confirmation details

We use this information to:

• Confirm reservations
• Verify completed payments
• Respond to payment issues or disputes
• Maintain accounting and business records
• Comply with legal and tax obligations

We do not sell payment information.

6. Sharing of Personal Information

We do not sell your personal information.

We may share personal information only when reasonably necessary, including with:

• Website hosting, IT, and security providers
• Analytics and marketing providers, including Google and Meta, if used on the website
• Booking and payment service providers, including Airbnb and GCash
• Professional advisers such as lawyers, accountants, or auditors
• Government agencies, regulators, law enforcement, or other parties where required by law or to protect legal rights

7. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

• Managing inquiries and bookings
• Confirming reservations and payments
• Keeping business and transaction records
• Resolving disputes
• Enforcing agreements
• Complying with legal, tax, accounting, and regulatory requirements

When personal information is no longer required, we will delete it, anonymize it, or securely dispose of it, unless continued retention is required by law.

8. Data Security

We take reasonable organizational, physical, and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, transmission method, or storage system is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Children’s Privacy

Our website and services are not intended to collect personal information directly from children without appropriate parental or guardian involvement. If you believe a child has provided personal information to us without proper authorization, please contact us so we can review and take appropriate action.

10. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion, blocking, or anonymization of your data
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request information about how your personal data has been used or shared

To exercise these rights, contact us using the details below.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, payment services, social media pages, or other external services. We are not responsible for the privacy practices, content, or security of those third parties. You should review their privacy policies before providing personal information.

12. International Data Transfers

If any of our service providers or third-party platforms process or store data outside the Philippines, we will take reasonable steps to ensure appropriate safeguards are in place, consistent with applicable law.

13. Compliance with the Philippine Data Privacy Law

We aim to handle personal data in a manner consistent with the Data Privacy Act of 2012 and other applicable Philippine laws and regulations.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes are posted means you accept the revised Privacy Policy to the extent permitted by law.

15. Contact Us

If you have questions or requests regarding this Privacy Policy or our handling of your personal information, you may contact us at:

CasaSakura

Blk 13 Lot 8, E. Barretto St. corner Mutya St., Maria Makiling Subdivision, Calamba, Laguna, Philippines

Phone: +63 49 502 6372

Email: hello@casasakura.com

A few notes before you publish this:

• Since you said no cookie, I did not add a cookie banner section.
• Because you confirmed Google Analytics and Meta Pixel, the site should ideally still disclose those tools clearly in the privacy policy, which this draft now does.
• Since Airbnb and GCash are used, the payment section now covers third-party payment and booking processing.
• I used "CasaSakura" as the business name, per your note. If your registered legal entity is something more formal, such as a sole proprietorship or corporation name, that exact legal name should replace it.

I can also turn this into a clean HTML privacy policy page you can paste directly into the website.