Terms of Service

Effective Date: January 1, 2020

Welcome to CasaSakura. These Terms of Service ("Terms") govern your access to and use of https://www.casasakura.com

and any related inquiries, bookings, reservations, communications, and services provided by CasaSakura ("CasaSakura," "we," "us," or "our").

By accessing this website or using our services, you agree to these Terms. If you do not agree, please do not use the website or our services.

1. Use of the Website

You agree to use this website only for lawful purposes and in a way that does not violate any applicable law, regulation, or the rights of others.

You must not:

• Use the website for fraudulent or misleading purposes
• Attempt to gain unauthorized access to the website, server, or related systems
• Interfere with the operation or security of the website
• Copy, reproduce, distribute, or exploit website content without permission, except as allowed by law
• Submit false, inaccurate, or misleading booking or contact information

2. Resort Inquiries and Bookings

Submitting an inquiry through the website, email, phone, social media, or other communication channels does not automatically guarantee a reservation.

A booking is considered confirmed only once CasaSakura provides confirmation and, where applicable, the required payment or deposit has been received and verified.

We reserve the right to:

• Accept or decline booking requests
• Request additional information before confirming a reservation
• Refuse service where necessary for safety, security, legal compliance, or business reasons

3. Guest Responsibility

By making a booking, you agree that you and your guests will:

• Provide accurate booking information
• Follow house rules, property rules, and any resort guidelines communicated before or during the stay
• Respect the property, facilities, staff, neighbors, and the surrounding community
• Use the premises in a safe and lawful manner
• Be responsible for the conduct of all guests included in the booking

The person making the booking is responsible for ensuring that all guests understand and comply with these Terms and any resort rules.

4. Payments

Payments for bookings may be made through methods approved by CasaSakura, including Airbnb and GCash, and through any other payment method we may allow from time to time.

By making a payment, you agree that:

• Payment information provided must be accurate and authorized
• Reservations may be subject to deposit, full payment, or other payment conditions communicated during booking
• Bookings may be canceled or withheld from confirmation if required payment is not received or verified
• Third-party payment or booking platforms, including Airbnb and GCash, may apply their own terms, fees, policies, and processing rules

We are not responsible for delays, errors, interruptions, or security issues caused by third-party platforms.

5. Cancellations, Refunds, and Changes

Cancellation, refund, rebooking, and date-change requests may be subject to specific terms communicated at the time of booking.

Unless otherwise stated in writing:

• Refunds are not guaranteed
• Approved refunds, if any, may be subject to deductions, processing fees, or platform fees
• Date changes are subject to availability and approval
• Bookings made through Airbnb may also be subject to Airbnb’s own cancellation and refund policies

CasaSakura reserves the right to cancel or reschedule bookings due to circumstances beyond our reasonable control, including safety concerns, maintenance issues, legal restrictions, emergencies, natural events, utility interruptions, or other force majeure events.

6. Check-In, Check-Out, and Occupancy

Guests must comply with the check-in, check-out, occupancy, and access rules communicated by CasaSakura.

You agree not to:

• Exceed the allowed guest capacity for the booking
• Allow unauthorized persons to use the property
• Use the property for unlawful, dangerous, disruptive, or prohibited activities

Additional charges or immediate termination of stay may apply if occupancy limits or property rules are violated.

7. Property Damage and Loss

Guests are responsible for any damage, loss, excessive cleaning, or misuse of the property, furnishings, equipment, or facilities caused by the guest or any member of the guest’s group.

CasaSakura may charge reasonable costs for repair, replacement, restoration, or extra cleaning where applicable.

We are not responsible for loss, theft, or damage to guests’ personal belongings unless required by law.

8. Safety and Use of Facilities

Guests use the resort facilities, including pools, hot spring areas, stairs, decks, wet surfaces, and recreational areas, at their own risk.

By using the property, you acknowledge that:

• Water, pool, and resort areas may involve inherent risks
• Children must be supervised by a responsible adult at all times
• Guests are responsible for using facilities safely and following posted or communicated safety instructions

To the maximum extent permitted by law, CasaSakura is not liable for injury, death, accident, delay, inconvenience, or loss arising from misuse of the property or failure to follow safety rules.

9. Website Content and Accuracy

We try to keep the website accurate and updated, but we do not guarantee that all content, descriptions, photos, availability information, pricing, or other materials on the website are complete, current, or error-free at all times.

We reserve the right to correct errors, update content, change pricing, modify offers, or remove content without prior notice.

10. Intellectual Property

All website content, including text, branding, logos, images, graphics, layout, and other materials, is owned by or licensed to CasaSakura unless otherwise stated.

You may not use, copy, reproduce, republish, upload, transmit, distribute, or modify any website content without our prior written permission, except for personal and non-commercial use allowed by law.

11. Third-Party Links and Services

This website may contain links to third-party websites, services, booking platforms, payment providers, maps, social media platforms, or external content.

CasaSakura does not control and is not responsible for the content, availability, policies, or practices of any third-party services. Your use of those services is subject to their own terms and policies.

12. Privacy

Your use of the website and our services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal data.

13. Prohibited Uses

You may not use the website or services to:

• Violate any law or regulation
• Infringe the rights of CasaSakura or others
• Spread malware, malicious code, or harmful content
• Harvest data or information without authorization
• Impersonate another person
• Submit false booking requests, spam, or abusive communications

We may suspend, restrict, or block access where we believe misuse has occurred.

14. Disclaimer of Warranties

The website and services are provided on an "as is" and "as available" basis to the fullest extent permitted by law.

CasaSakura makes no warranties, express or implied, including warranties of:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Availability
• Accuracy
• Reliability
• Security

We do not guarantee that the website will always be uninterrupted, error-free, or free from harmful components.

15. Limitation of Liability

To the maximum extent permitted by law, CasaSakura and its owners, staff, representatives, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of use, loss of data, business interruption, personal loss, or related damages arising out of or connected with:

• Use of or inability to use the website
• Booking inquiries or reservations
• Payment processing by third parties
• Guest stays or use of resort facilities
• Third-party services or linked platforms
• Website errors, delays, outages, or inaccuracies

Where liability cannot be excluded under applicable law, our liability will be limited to the maximum extent permitted by law.

16. Indemnification

You agree to defend, indemnify, and hold harmless CasaSakura and its owners, employees, representatives, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of:

• Your use of the website or services
• Your booking or stay
• Your violation of these Terms
• Damage or injury caused by you or your guests
• Your violation of any law or the rights of a third party

17. Force Majeure

CasaSakura will not be liable for failure or delay in performing obligations where such failure or delay results from causes beyond our reasonable control, including natural disasters, severe weather, power outages, public health events, government actions, labor disruptions, internet failures, accidents, or emergencies.

18. Changes to These Terms

We may update these Terms at any time by posting the revised version on this page. The updated version will take effect once posted, unless otherwise stated.

Your continued use of the website or services after changes are posted means you accept the revised Terms.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Philippines, without regard to conflict of law principles.

20. Contact Information

If you have any questions about these Terms, you may contact us at:

CasaSakura

Blk 13 Lot 8, E. Barretto St. corner Mutya St., Maria Makiling Subdivision, Calamba, Laguna, Philippines

Phone: +63 49 502 6372

Email: hello@casasakura.com